What do service representatives do?
Answering customer questions
They help customers compare products and services and advise clients about which options meet their needs. Customer service representatives may also assist clients with calculating discounts or inform shoppers about sales
What are the duties and responsibilities of customer service representative?
Serves customers by providing product and service information and resolving product and service problems. Attracts potential customers by answering product and service questions and suggesting information about other products and services. Opens customer accounts by recording account information.
What are 3 important qualities of customer service?
Essentially, the 3 important qualities of customer service center around three “p”s:
- professionalism
- patience
- "people-first” attitude.
Although customer service varies from customer to customer, as long as you're following these guidelines, you're on the right track.
Is it hard to be a customer service representative?
While it may not be particularly difficult to join the customer service field, it will take time to master it and to learn the unique processes and procedures of your employer. Don't be afraid to ask your boss and colleagues for tips as you aim to exceed expectations in the customer service jobs you hold.
What is the main role of customer service?
The primary job of a customer service representative is to address customer issues and resolve them in a timely and efficient manner. Support reps interact with customers on a variety of channels such as phone, email, and social media, and ensure that all valid customer concerns are being dealt with immediately.
What are the 7 qualities of good customer service?
Problem solving skills. Customers do not always self-diagnose their issues correctly.
Patience. Patience is crucial for customer service professionals.
Attentiveness.
Emotional intelligence.
Clear communication skills.
Writing skills.
Creativity and resourcefulness.
Persuasion skills.
What are the 4 selling strategies?
14 Sales Strategies to Increase Sales and Revenue
1) People Buy Benefits.
2) Clearly Define Your Customer.
3) Identify the Problem Clearly.
4) Develop Your Competitive Advantage.
5) Use Content and Social Media Marketing to Your Advantage.
6) Sometimes, You Will Have to Cold Call